Frequently asked questions
How does Verge work?
Verge connects you with a licensed provider through an easy, 100% online process. You’ll fill out a digital health questionnaire, have a telehealth consultation, and if appropriate, the provider prescribes treatment delivered to your door with ongoing follow-up support. Verge services are available in all 50 states, with treatment options varying based on state-specific regulations and eligibility.
What happens if I'm not approved for treatment?
When you start with Verge, a temporary pending charge is placed on your card. This charge will only go through if you’re approved for treatment. If you’re not approved, the pending amount will automatically fall off your account and you won’t be billed.
Who are the providers at Verge Health?
Your care is provided by fully licensed healthcare professionals (doctors or nurse practitioners) with expertise in our treatment areas. All providers hold the required credentials and state licenses, so you’ll be treated by a qualified expert every time.
Is using Verge Health safe and private?
Absolutely. We use a secure, HIPAA-compliant platform to protect your personal health information, and telehealth consultations are confidential. You receive the same standard of privacy and care as you would in an in-person clinic. We are LegitScript approved!
How do I get started with treatment?
Getting started is simple. You begin by completing an online intake form about your health and goals, then schedule a virtual consultation with one of our providers who will review your information and discuss treatment options. If you’re approved your medication will be shipped to you by one of our partner pharmacies.
Can I cancel or change my plan?
Yes, you can modify or cancel your treatment plan at any time. We have no long-term contracts or commitments, so you’re free to pause or stop treatment if your needs change.
Do I need insurance to use Verge Health?
No, insurance is not required. Our services are self-pay. We offer transparent, flat pricing for your consultations and medications, so you’ll know exactly what you pay upfront without dealing with insurance claims or approvals.
Who provides the clinical care through Verge?
Verge does not provide medical care or practice medicine. We connect you with independent licensed healthcare providers through our telehealth partners to make telemedicine services available. Verge partners with our telehealth partner, TelegraMD, to deliver all clinical services. Verge itself is a platform and does not employ the doctors or nurses directly. Every provider you see via Verge is fully licensed in your state and has been thoroughly vetted to meet all applicable legal requirements and quality standards.
What is your return policy?
Unfortunately, in line with regulations, we cannot accept returns once you are approved.
How do I contact customer service?
You can email us at Support@StartVerge.com, message us by clicking the bubble in the bottom right corner, or via your patient portal!
How quickly will I get my order?
The process is fast! Your order arrives at your door in 10 days, typically much faster!
How much is shipping?
We don’t charge for shipping, ever. Your packages are sent discreetly and free of charge!
How do I contact customer service?
You can email us at Support@StartVerge.com, message us by clicking the bubble in the bottom right corner, or via your patient portal!
How do I contact customer service?
You can email us at Support@StartVerge.com, message us by clicking the bubble in the bottom right corner, or via your patient portal!
How do I contact customer service?
You can email us at Support@StartVerge.com, message us by clicking the bubble in the bottom right corner, or via your patient portal!
How do I contact customer service?
You can email us at Support@StartVerge.com, message us by clicking the bubble in the bottom right corner, or via your patient portal!